🛡️ Safe and Responsible Gaming

9wicketbet's commitment to responsible gaming

We believe entertainment should always be safe and controlled. 9wicketbet is always by your side to protect your wellbeing and your family's future.

Why is responsible gaming important?

Online gaming and betting can be an enjoyable experience, but it can sometimes become a problem for some people. At 9wicketbet, we make responsible gaming our highest priority. Our goal is to provide you with a fun, safe, and controlled gaming environment — where entertainment never becomes a burden.

Responsible gaming means playing within your means, setting limits for yourself, and seeking help when needed. 9wicketbet offers a range of effective tools and services to support you in all of this.

21+

For ages 21 and over only

Opening an account and playing games at 9wicketbet is strictly for those aged 21 and over. Access by minors is strictly prohibited on our platform. Please make sure that younger members of your household are not able to use this platform.

Our protection tools

Set deposit limits

Set a limit on how much you can deposit per day, per week, or per month. This limit will prevent you from going beyond your budget and will ensure your financial security. Lowering a limit takes effect immediately.

Time-out feature

If you feel you need a break, use the time-out option. You can temporarily suspend your account for any period from 24 hours up to 6 weeks. During this time you will not be able to access the games.

Self-exclusion

If gaming has become a problem, choose the self-exclusion option. You can close your account from 6 months up to permanently. Making this decision takes courage and we will support you with full respect.

Loss limit

Set up your session to close automatically once you have lost a set amount. A loss limit protects you from losing too much in a single day or week and keeps you from making decisions driven by emotion.

Session time limit

Set a limit on how long you play in each gaming session. Once the set time has passed, the platform will automatically notify you and encourage you to take a break. This helps build healthy gaming habits.

Direct support

Contact our 24/7 live chat support for any questions or concerns about responsible gaming. Our trained team is always ready to assist you in Bengali with full confidentiality.

How to set limits

01

Log in to your account

Log in to your account at 9wicketbet and go to the profile menu in the top right corner.

02

Go to the "Responsible Gaming" section

From account settings, select the "Responsible Gaming" option.

03

Choose your preferred limit

Deposit limit, session limit, loss limit, or time-out — choose the right option based on your needs.

04

Confirm the change

Lowering a limit takes effect immediately. A waiting period of 24 to 48 hours applies when increasing a limit.

05

Get support

If you have any trouble, contact us on live chat. We will help you through it step by step.

Assess yourself

The questions below will help you understand whether gaming is causing any problems in your life. If you answer "yes" to more than one question, please get in touch with us.

  • Have you spent more than your budget and felt regret afterwards?
  • Do you feel compelled to keep playing to win back money you have lost?
  • Have family or friends expressed concern about your gaming?
  • Do you want to stop gaming but find you cannot?
  • Have you neglected daily tasks or responsibilities to sit down and play?
  • Are you experiencing sleep problems or stress because of gaming?
  • Have you taken on debt or borrowed money from someone to cover gaming costs?

Remember: Seeking help is not a sign of weakness — it takes courage. Our support team will assist you without judgment.

Healthy gaming habits

Responsible gaming is not just about setting limits — it is about building a healthy mindset. Following the tips below will help you always enjoy gaming as a fun form of entertainment:

Do

  • Set a budget in advance
  • Play for entertainment, not as a source of income
  • Take regular breaks
  • Spend time with your family
  • Avoid playing when you are tired or in a bad mood
  • Be happy when you win and accept it when you lose

Don't

  • Don't keep playing to try to win back what you have lost
  • Don't play with borrowed or loaned money
  • Don't play while under the influence of alcohol or substances
  • Don't play beyond your limits
  • Don't allow minors to use your account
  • Don't treat it as your only source of income

24/7 live chat support

Our Bengali-speaking support team is with you day and night for any gaming-related concerns. Come to live chat and get immediate help.

Email support

To request self-exclusion or account closure, email us at: [email protected]

Privacy guarantee

Your self-exclusion or limit-setting information is kept completely confidential. It is not shared with any third party.

Self-exclusion: learn more

Self-exclusion is a feature that allows you to stop playing at 9wicketbet for a set period of time or permanently. This is entirely your own decision and we respect it fully.

6 months

For a short-term break

1 year

For medium-term protection

3 years

For long-term protection

Permanent

For closing your account forever

Important: Do not try to create a new account while self-exclusion is active. If you do, please contact us immediately so we can close it.

Frequently asked questions

A decision to lower your deposit limit takes effect immediately. However, increasing a limit requires a 24 to 48 hour waiting period for your protection. This policy helps protect you from making impulsive decisions in the heat of the moment.

A time-out is a temporary break — typically from 24 hours up to 6 weeks. Once that period ends, you can automatically start playing again. Self-exclusion is a longer-term commitment — from 6 months up to permanent. It is a serious commitment and returning to play before the period ends is not possible.

Contact us immediately via live chat or email ([email protected]). We will close the account in question without delay. Use password protection on your device and keep your account details secure.

After you activate self-exclusion, any existing balance in your account will be returned in accordance with the applicable withdrawal rules. The minimum withdrawal amount is ৳800 and processing is generally completed within 30 minutes to 3 hours.

Yes, completely confidential. Whether you are using responsible gaming tools or have taken self-exclusion, this information is not shared with any third party. All our communications are secured with SSL encryption.

Common signs of gaming addiction include: repeatedly trying to win back lost money, being unable to stop gaming, hiding your play from family and friends, sleep problems, neglecting work or studies, and playing with borrowed money. If you notice these signs, contact us immediately.

Play safely, enjoy the fun

We are committed to keeping your gaming experience at 9wicketbet safe and responsible at all times. Enjoy all our games and services with complete peace of mind.

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For ages 21 and over only | Play responsibly